Customer services

Welcome to the new Laura Ashley Help pages. Here you can find answers to most questions using the information provided below.

If the information provided does not answer your query then please contact our customer service team using the contact us page link, which is located on the bottom of each Help page.


  • Placing your first order
  • How do I receive confirmation of my order?
  • Can I order Fabric and Wallpaper Samples?


  • How do I pay for my order?
  • When will I be charged?
  • Can I use a gift card online?
  • How about VAT?


  • Where is my order?
  • How much is P&P?
  • How do I get free delivery?
  • I have a query with my order.
  • How do I change my personal details?


  • Delivery Services
  • How long is delivery likely to take?
  • Do you deliver to my area?
  • Do you deliver overseas?

Returns & Refunds

  • Returns Policy
  • When do I get refunded once I've returned an item?
  • What are my rights under the distance selling regulations?