Do you deliver outside the UK?
Subject to Terms & Conditions selected products may be delivered to international destinations. Please click here for more information on delivery destinations, charges and times. Deliveries outside the UK are subject to customs, legal, regulatory and practical restrictions that may apply.
Will the recipient have to pay duty on my order?
All Products are sold on Delivery Duty unpaid basis. Recipients outside the EU may have to pay import duty or a formal customs entry fee prior to or on delivery and additional taxes, fees or levies may apply according to local legislation. Please check these details before placing any orders for deliveries outside the EU.
Which products qualify for international delivery?
Made to Measure curtains and blinds, Fashion, including jewellery, and selected Home Furnishing products, including Accessories & Gift, Bath Indulgence Range, Bedlinen & Bedspreads, Children's Rooms, Cushions, Decorative Accessories, Fabric, Lighting (excluding sealed plug lighting), Rugs, Throws and Wallpaper.
Please note that import restrictions on certain products or materials may apply and can vary between countries. Please check the local customs requirements before placing an order for international delivery. Laura Ashley cannot offer any assistance and accept liability in this regard.
Which products are excluded from international delivery?
Sealed plug lighting, paint and perfume are not available for delivery outside the UK.
Will a signature be required as acknowledgement of receipt of an order by international delivery?
All international deliveries will have to be signed for and acknowledged on receipt. If no one is available to accept receipt, a card will be left at the delivery address explaining where the item is located and what steps will have to be taken in order for the item to be collected. Deliveries are attempted twice then held for up to 7 days. If the parcel(s) have not been collected in this time then they will be returned to Laura Ashley and your order cancelled. You will not be credited the postage charge on failed deliveries.
What happens if I enter an incorrect or incomplete delivery address?
We are unable to check and verify any delivery addresses entered into our system. We rely on the accuracy of the information provided to us and as such, please enter the full intended delivery address at all times. We are not liable for any delays to and/or failed deliveries as a result of any incorrect and/or incomplete delivery address entered.
What happens if my order gets lost in the post?
If you think that your order may be lost in the post, please contact us immediately.
How do I contact Laura Ashley if I live outside the UK?
You can contact us by email. Please note that all emails conversations will only be conducted in English.
Are there multilingual versions of the website?
www.lauraashley.com is currently available to view in English and French languages. If you are placing an order to be delivered to France, you are able to view the website in either French or English. All other countries are only available to view in English.
What currency may I use when making an online purchase?
www.lauraashley.com is an International website. We accept Pounds Sterling (£) only on orders delivered within the UK, Austria, Italy and Switzerland. We accept Euros (€) only on orders delivered to France and Germany. If you are paying with an international credit or bank payment card, you may be subject to an additional administration/handling fee and/or any other charges that may apply by the Credit Card Company or bank who will also determine the currency conversion rate applicable at the time of the transaction. We are currently unable to provide any guidance on currency conversion and card charges that may apply.
Can my order be cancelled?
Once products are assigned or dispatched, you may return Products within 28 days of receipt.
We now deliver Fashion and selected Home Furnishing ranges to Austria, Germany, Italy and Switzerland.
|Country ||Delivery Charge ||Delivery Time |
|Austria ||£10.00 ||5 - 7 days |
|Germany ||£10.00 ||5 - 7 days |
|Italy ||£10.00 ||5 - 7 days |
|Switzerland ||£10.00 ||5 - 7 days |
For more information visit our delivery page.