FAQs

  • GE Capital Bank Limited, PO Box 700, Leeds, LS99 2BD

  • Credit is provided by GE Capital Bank Limited (trading as GE Money), Registered Office, 6 Agar Street, London WC2N 4HR

  • Company Registered in England No: 1456283

  • We are licensed by the Office of Fair Trading (Consumer Credit Licence Number: 1456283) and registered with the Financial Services Authority (reference number 204572). Further details are available at www.oft.gov.uk and www.fsa.gov.uk

  • We are registered with the Office of the Information Commissioner - Data Protection Register Entry Number Z5750586

  • VAT registration number - GB545 723 044

  • GE Capital Bank Limited are a member of the Financing and Leasing Association. They run a conciliation and arbitration scheme to help members and their customers resolve difficulties. The address is: Imperial House,15-19 Kingsway, London WC2B 6UN

    Who are GE Capital Bank Limited?GE Capital Bank Limited issue and operate theLaura Ashley MasterCard and Store Card on behalf of Laura Ashley. Laura Ashley Account and GE Money are trading names of GE Capital Bank Limited. Any other Laura Ashley enquiries should be directed to GE Capital Bank Limited, Customer Services Department, PO Box 700, Leeds LS99 2BD, or Customer Services on 0870 126 2654 for Laura Ashley MasterCard or 0870 124 2420 for Laura Ashley Store Card.


    What are the benefits of a Laura Ashley Credit Card and Store Card? Your Laura Ashley card provides you access to a range of exclusive benefits and privileges.

    Click here for key information about Laura Ashley cards


    Click here for more information on Gold Card Privileges


    Where can I use my Laura Ashley Credit Card? Not only can you use your Laura Ashley Credit Card in any Laura Ashley store or online at www.lauraashley.com, but you can also use your card outside of Laura Ashley at 24 million locations worldwide and at more than 1 million cash machines and banks.


    Where can I use my Laura Ashley Store Card? You can use your Laura Ashley Store Card in any Laura Ashley store or online at www.lauraashley.com


    How often do I receive a statement? If you are using your Laura Ashley MasterCard or Store Card regularly, you will receive a monthly statement itemising all your transactions and the minimum monthly payment you are required to make. Otherwise we will send you a statement at least once a year.


    What should I do if I have an enquiry related to my account? call the Laura Ashley Customer Services helpline on 0870 124 2420 for Store Card queries and 0870 126 2654 for MasterCard queries. (Calls may be monitored or recorded for quality purposes).


    Why is the Laura Ashley Card site sometimes slower than usual? The speed of our online service can vary depending upon how busy the Internet or your online service provider is. If you do experience delays try signing in at a different time of the day.

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