Please see our Terms & Conditions for full delivery advice and information

Standard Home Furnishings and Made to Measure products can only be delivered to Mainland UK, Northern Ireland, offshore UK Islands and the Channel Islands (exludes the Isle of Man, see the Store Locator). The charge for this delivery service is £4.40.

We aim to deliver your order within 5 - 7 working days of accepting your order however delivery times cannot be guaranteed. Products on large orders may be despatched separately.

Please see our Terms & Conditions for full delivery advice and information

It is the customer’s responsibility to ensure that the Upholstery and Furniture products will fit into the home and that there is sufficient access for our delivery lorry to reach the delivery address.

On delivery of such items, an adult must be in attendance to check and sign for the products delivered. Any defects must be reported to Customer Services immediately and certainly within 3 days. We will not accept liability for visible damage not reported within 3 days of delivery.

Delivery charges will apply to orders under the value of £1000 (after any discount has been applied). A £25 is applicable to all Made to Order orders under £1000. Additional charges may apply if there are difficulties with access to the property.
Standard Home Furnishing products and Made to Measure items do not contribute to the minimum value for free delivery.

On ordering Upholstery or Furniture products an estimated week for delivery is provided. This date is an estimate only. Our carriers will contact you to confirm an exact date for the arrival of the products near this time. We shall not be liable for delays and/or failures in delivery if we cannot gain access to the property. Additional charges may apply for the storage of the products if the customer delays delivery, for more than three weeks after the estimated date for arrival.

Delivery dates and weeks are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. If you have not received your order within the above time-scale please leave 7 days before contacting our customer service team to investigate the non-arrival.

Laura Ashley only delivers to the following UK territories: Mainland UK, Northern Ireland and the Isle of Wight.

For customers ordering from outside the UK, Laura Ashley will deliver the order to a shipping company of your choice. It is the customer’s responsibility to arrange for onwards transportation with their chosen shipping company. Please note callers from outside of the UK can contact us on +44 1686 620 399.

We carry the risk of loss or damage to the Products until you receive them. The Products belong to you when you have received them and have paid us in full. Until payment has been made in full we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and be at our risk from the time we receive them.

If there is a Laura Ashley franchise store in your country, they would be more than happy to accept your order. The address and telephone number of the store can be viewed on our website by clicking here. If you do not have Internet access please contact our Customer Services team on 00 44 1686 620399 who will be able to assist you with your enquiries.

If there is not a Laura Ashley franchise store in your country, orders can be placed directly with us provided the order value is over £1000. The charge of exporting the products will vary depending on the weight, destination and several other factors. Please contact us on +44 1686 620399 for further assistance in ordering.

Orders for Standard Home Furnishings and Made to Measure products can be delivered to BFPO address. Orders for Made to Order Upholstery and Furniture cannot be delivered directly to the BFPO address and instead can only be delivered to a shipping company for the customer to arrange onwards transportation.

Need help? Contact our customer service team by clicking here