If you need to cancel or amend a product order it is important to contact us immediately.

When you are returning Products, you should return them to us by one of the methods set out below, with proof of purchase (receipt or dispatch notes), unopened, unused and in their original packaging within 28 days of receipt of delivery; unless they are faulty. Products will remain your responsibility until we receive them. When we receive the products we will refund you any payment that you have made using your origional payment method where appropriate.

In Store: Products can be returned in person to any of our home stores. Upholstery and Furniture cannot be returned direct to our stores. Garment stores will only accept garments and home furnishings stores will only accept home furnishings.

If products have been assigned or despatched when you contact us, you may return them within 7 days of receipt of delivery by one of the methods below:

By Post/Online: Products can be returned by using the prepaid label enclosed with your order by post to:
Returns Department,
Laura Ashley By Post,
PO Box 19 Newtown,
Powys,
SY16 1DZ.

Self-Assembly Products must be returned unused and in their original packaging and cannot be returned once assembled or part assembled unless confirmed as defective.

If you return Products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you retain some proof of postage in the event that the Products go missing, as Products remain your responsibility and property until we receive them.

For hygiene reasons pillows and duvets cannot be returned once the protective seal has been opened, unless defective. Fabric of less than 5 metres cannot be returned or cancelled once cut, unless defective.

If you need to amend or cancel your Upholstery or Furniture order you may only do so up to 48 hours after you have placed your order by contacting us on 0871 983 5999. After 48hrs, we reserve the right to charge you any costs we incur in relation to your cancelled order. This shall not exceed 25% of the value of the Products cancelled. These products cannot be returned after you have received them, unless they have been inspected or confirmed by a representative of Laura Ashley as defective.

Furniture and Upholstery cannot be returned direct to our stores, for further details please contact Customer Services on 0871 983 5999.

Items purchased exclusively via ‘Distance Communication’ may be returned by informing us within 7 Days commencing from the day after receipt of the Products that you wish to return them.

If the furniture has already been despatched or delivered it must be kept in perfect condition, be collected by our nominated carrier and will be subject to a non-refundable collection fee of £50 per single item collected and £75 for more than one item collected at the same time.

For hygiene reasons, Mattresses cannot be returned once opened unless confirmed by a representative of Laura Ashley as defective.

If you believe any of our Products to be of an unsatisfactory quality please immediately contact Customer Services and treat your Product with the utmost care. For Furniture and Upholstery products we reserve the right to inspect and remedy any issues highlighted where appropriate on site. Nothing mentioned in these terms and conditions affects your statutory rights.

Please note that items cannot be returned directly to stores and are only accepted by post. When we receive the products by post, please ensure you package and label them correctly so that they are not lost or damaged in transit. Products will remain your responsibility until we receive them.