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Terms and Conditions
- Definitions
- Ownership
- Limited Licence and Restrictions
- Basis of Sale
- Upholstery, Furniture and Made-to-Measure Products
- Cancellations, Returns and Refunds
- Delivery
- Risk & Property
- Upholstery Guarantee
- Product use
- Carpet
- Made-to-Measure
- Product Descriptions, Colours and Unique Features
- Anti Fur Policy
- Prices
1. Definitions
"Cookies" means small files which are stored on your computer's hard drive to identify your preferences and your computer. We use cookies to operate our processes, to obtain general statistical information about users and to store information about your shopping session and to identify your computer;
'Goods' means the goods displayed for sale on the Website. It may also include any service that comes with the goods;
'Distance Communication' means purchases exclusively made via telephone, fax, mail order and/or the Laura Ashley website;
'Furniture' means beds and cabinet items made to your order such as wardrobes, chests of drawers, bedside tables, tables, and non-upholstered chairs, floor mirrors and includes Self-Assembly Products which are not available to ‘Take Home’.
'Made-To-Measure' means Products altered or made to measurements provided by you such as curtains, blinds, bedspreads and valances;
'Personal Information' means the details you provide on registration;
'Product or Products' means Laura Ashley good(s) displayed for sale on the Website;
'Self-Assembly Products' means furniture delivered flat packed for assembly by the customer;
‘Take Home Products’ means furniture and non-floor mirrors which are available via standard delivery or for collection from selected stores (subject to availability).
'Standard Home Furnishings' covers all Products such as cushions, lighting, wallpaper and Take Home Products, but excludes Upholstery, Furniture, Made-to Measure and Self Assembly not available as Take Home.
'Upholstery' means Products made to your order and specifications such as upholstered sofas, chairs and footstools in fabric and leather;
'Website' means the website located at www.lauraashley.com;
‘Working Day(s)’ means any day other than a Saturday, Sunday or any day which is a public holiday;
'we', 'us', 'our' means Laura Ashley Limited;
'you', 'your' means the customer.
2. Ownership
The Website is an official website of Laura Ashley Limited and the copyright and the database rights are owned by Laura Ashley Limited. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organization and arrangement thereof, together with the Laura Ashley trademark and all other trademarks, logos and trade names depicted on the Website belong to Laura Ashley Limited.
3. Limited Licence and Restrictions
You acknowledge and agree that the material and content contained on the Website is made available to you for your personal and non-commercial use and that you may only download such material and content for the purpose of using the Website to a single personal computer. Furthermore you acknowledge and agree that any other use of the material and content of the Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Website without our written permission and is a violation of our intellectual property rights.
4. Basis of Sale
All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions.
The following is required to create a contract between you and us:
Please follow the simple onscreen instructions taking you through the process of placing an order on the website. You place the order for your products by pressing "Go to Checkout" on the "Review Your Order page", in doing so you offer to buy the Goods at the prices indicated as well as any applicable delivery charges.
An order acknowledgement email will be sent to you detailing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by Laura Ashley.
Except for all orders of Furniture, Upholstery and/or Made-to-Measure products, the acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we do not accept your order or you have cancelled it. If you have ordered Furniture, Upholstery and/or Made-to-Measure products the acceptance of your order and the completion of the contract between you and us will occur when you receive a confirmatory letter from us unless we have notified you that we do not accept your order or you have cancelled it. Once we have accepted your order it becomes binding, subject to your rights of cancellation. Non-acceptance of an order by us will occur if: the ordered product is out of stock or unavailable; we identify a pricing or product description error; or we are unable to obtain authorisation for your payment.
We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must: be over 18 years of age; register by providing your real name, phone number, email address, payment details and other requested information; provide a valid delivery address in the United Kingdom; (Please note that PO box numbers, hotels and temporary accommodation addresses are not acceptable); and possess a valid Laura Ashley Account Card, or a valid credit or debit card issued by a bank acceptable to us.
Please note that any acceptance of an order placed from outside the United Kingdom is not valid.
5. Upholstery and Made-to-Measure Products
Three Steps to ensure a problem free delivery
Before ordering please check carefully that the upholstery and furniture products you have ordered will fit into your home.
1.Check the dimensions of the space in which the item will sit allowing for skirting boards especially in recesses, door or window frames, and headroom under any unusual spaces such as sloping roofs. When ordering a sofa bed, recliner or any extending item (e.g. a dining table), remember to consider your product’s size when opened. Product dimensions shown are taken from the largest or widest point H = Height, W = Width D= depth
2. Measure any staircases, doorways or corridors the item will have to pass through, including space for manoeuvring and turning. This is especially important on items marked by , which indicate they arrive fully assembled.
3. Our delivery vehicles are large; please check that they can gain access to or immediately adjacent to the delivery address and let us know at time of order if there are any access restrictions or special needs, which must be considered to ensure a successful delivery.
Standard Home Delivery
- Furniture and Upholstery Orders of £1000 and over after discount FREE DELIVERY.
- Furniture and Upholstery Orders under £1000 after discount, the delivery charge is £25.
- Additional charges may apply in certain circumstances.
- When you order, we’ll give you an approximate week that our carrier will contact you to arrange delivery. Depending on the products ordered, the item with the longest time to completion will determine your estimated delivery week.
Arranging and Completing Your Standard Home Delivery
We have our own fleet of delivery vehicles, although occasionally we use other carefully selected carriers.
- Once your complete order is ready we’ll call to arrange a delivery day, which may only be on one regular day each week in your area due to carrier availability - Specific delivery times and days cannot be agreed.
- Approximately two days before the delivery date agreed we’ll try and call, leave a message or send a text to confirm the date and estimated time window of our arrival. To help in planning, if you request, we’ll try and call you about an hour before arrival.
- A two-person delivery crew will deliver to your room of choice, provided there is safe access. Please assist us by clearing pathways and removing fragile items in preparation for your delivery.
- Your furniture will be unpacked, set in position, and assembled with the packaging removed and taken away, excluding Self Assembly products such as metal beds. If requested we can leave packaging after the goods have been carefully checked and signed for by an adult.
- We’ll provide a comprehensive Information and Care Guide on delivery to help you maintain the quality of your product, please take time to read and follow this carefully.
Upholstery and Furniture Payment Options
In Store/Mail Order only pay a 25% deposit of the full order value, with the balance payable a few days prior to the despatch of your order. For 25% deposits, details of a Laura Ashley Account Card, Visa or MasterCard to collect the outstanding balance from must be provided at time of order. Our administrator department(01686 620 350) will charge the remaining balance 3 days prior to the arranged delivery date. Alternatively spread the cost of the payment with one of our finance options.
Furniture & Upholstery Information & Advice
Upholstery Options
Choosing your Fabric and Leather Covers:
- Details of our wide range of beautifully designed fabrics, including composition, care, cleaning and features can be found on our website.
- Many of our fabrics have natural characteristics such as slubs, creasing or pile shading, which make them wonderfully unique. Take a few minutes to understand these so that you select a fabric or leather perfect for you.
- All upholstery can be affected by light, so we recommend it is positioned away from direct sunlight and heat to protect it from fading and premature wear. Regular cleaning in line with the cleaning instructions will also prevent dirt prematurely aging or fading your fabric.
- To help you visualise how different fabrics will work in your home, you can pick up a wide range of free fabric swatches from our stores. A selection of larger fabric samples can be loaned on request.
- To order up to eight fabric, or up to four leather swatches, sent direct to your home, please call the following number 0871 230 2301 or order in store quoting the product number and a description.
- Loose Covers are available on selected items and present a more casual fit, offering versatility for cleaning and updating your look. A little regular redressing will keep them neat and tidy.
- Fixed covers are more tailored and can be cleaned in location. We recommend the use of professional cleaners.
- Many Fabric Upholstery ranges offer a choice of light or dark legs and finials, to coordinate with your furniture.
- Extra durability where it’s most needed to prevent premature wear and tear.
- Protection against staining and conveniently removed for cleaning.
- Indicated in the ‘upholstery extras’ panel of our upholstery section in our catalogue on pages 56-73)
- Generously proportioned, each cushion is 41cm x 41cm
- Sold individually to give both style and comfort to your sofa.
- Plump cushions vigorously on each edge at least once a week.
- Regularly remove cushions from outer cover to facilitate plumping and rotation.
- Swap seat cushions around and turn where possible to ensure equal wear.
- Most of our fabric upholstery is given a protective stain resistant treatment (excludes washed linen and lindale).
- For peace of mind on Furniture and Upholstery in case of those little mishaps please see our website for details of our Guardsman Warranties which offer guaranteed cover against accidents permanently spoiling your furniture.
- These provide lots of useful information about the features of each product range and how to care for them correctly.
- To help you make informed choices these are available to view in store or online and will also be delivered with your selected product.
Samples and Swatches:
Finer Details:
We offer lots of choices to make your upholstery product truly individual.
Fixed or Loose Cover?
Dark or Light Woodwork?
Sofabeds
Ideal for accommodating those extra guests, sofa beds contain a bed mechanism under the seat cushion which makes them a little firmer to sit on, but just as beautiful as a standard sofa.
Added Extras:
Armcaps
Available on most shapes. We recommend the use of arm caps to help protect your furniture for longer.
Scatter Cushions
Available to purchase in any upholstery fabric to add that perfect finishing touch.
Keeping Your Cushions Plumped
To preserve the appearance of your furniture and prevent fibre and feather filled cushions from flattening, please follow these three simple steps:
Selected products have feather filled pads. This is a luxury pad filling and will flatten with use. It is easily restored with the same maintenance regime as fibre pads. The Information and Care Guide provides detailed guidance on pad maintenance and an information sheet will arrive with your product.
Furniture Options
Choosing your Cabinet Range:
We offer a wide range of furniture options to suit all tastes. Some ranges have extra character added by using hand applied patinas, such as Provencale, or distressing effects, such as Bramley; whilst some ranges have special finishes requiring extra care, such as Milton which needs regular oiling. To ensure you select an option that is perfect for you we recommend you take time to study the features of each range detailed on the relevant page and if possible view in store or on line.
Finer Details:
We offer various options to give you an exceptional choice.
Wood Grain
Our beautiful oiled, waxed or lacquered ranges are designed to highlight the natural beauty of wood and will often show interesting features such as medullary rays where wood is cut across the grain, knots and grain shading. These will often vary from piece to piece ensuring that no two pieces are the same, and that your piece is truly unique.
Oiled Ranges
To protect oiled furniture ranges from spills and keep them looking great, regular oiling is required. It’s easy to carry out, simply apply Danish Oil, available from most DIY stores, with a lint free cloth quite thinly, monthly during the first three months, and annually, or when ever the appearance requires it, after that. Full details are available in the Information and Care Guide.
Light and Heat
All cabinet furniture can be affected by light and will alter in colour over time, so we recommend it is positioned away from direct sunlight and heat to help maintain the colour for as many years as possible.
Self Assembly Products
Some of our ranges are designed for assembly by the customer at home. Assembly is very simple and detailed instructions are supplied with the furniture. For these items you will only have to sign for the packaged goods on delivery.
Five Year Upholstery Frame and Spring Guarantee
We are so confident in our upholstery construction that the frame construction and springs are guaranteed for a reassuring 5 years. Contact Customer Services on 0871 983 5999 to request a copy of the Guarantee.
Keep Your Furniture and Upholstery Looking Good
Guardsman Protection
Information and Care Guides
Upholstery and Made-to-Measure Products will be made specifically to your order in accordance with the instructions and specifications you have given us.
It is your responsibility to check all details and aspects of your order are correct and suitable for your requirements, including measurements, dimensions, Product features, access and delivery.
6. Cancellations, Returns and Refunds
6.1 Cancellations
If you need to cancel or amend a product order it is important to contact us immediately.
Standard Home Furnishings and Self-Assembly Products
You have the right to cancel your order at any time before you receive the Standard Home Furnishings or Take Home Products. Products you ordered, by contacting Customer Services on 0871 983 5999. If these Products have already been assigned or dispatched when you contact us, you may return them within 7 days of recipt of delivery as detailed below:
Upholstery, Furniture, Self Assembly and Made-To-Measure Products
If you need to amend or cancel your order for Upholstery, Furniture, Self Assembly or Made-to-Measure Products you are entitled to do so at any time up to 48 hours after you have placed your order, by contacting Customer Services.
If you amend or cancel your order more than 48 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 25% of the total price of the ordered products. These products cannot be returned after you have received them, unless they have been inspected or confirmed by a representative of Laura Ashley as defective.
Furniture ordered via Distance Communication may be cancelled at any time up to Days commencing from the day after receipt of the Product. Please note that no cancellation charges or costs are applicable if the order is cancelled within this period but the return costs will be borne by you (see below for further details).
6.2 Returns/Refunds
In Store: Products can be returned in person to any of our home stores, garment stores will only accept garments and home furnishings stores will only accept home furnishings. If products have been assigned or despatched when you contact us, you may return them within 7 days of receipt of delivery.
Where you are returning Products, you should return them to us by one of the methods set out below, with proof of purchase (receipt or dispatch notes), unopened, unused and in their origional packaging, within 28 days of receipt of delivery; unless they are faulty.
Standard Home Furnishings, and Take Home Products
By Post/online: Products can be returned by using the prepaid label enclosed with your order by post by:
Returns Department,
Laura Ashley By Post,
PO Box 19 Newtown,
Powys,
SY16 1DZ.
When we receive the products by post, please ensure you package and label them correctly so that they are not lost or damaged in transit. Products will remain your responsibility until we receive them. For hygiene reasons pillows and duvets cannot be returned once the protective seal has been opened, unless defective. Fabric of less than 5 metres cannot be returned or cancelled once cut, unless defective.
Furniture, Upholstery, Self Assembly and Made-to-Measure Products
These products cannot be returned after you have received them, unless they have been inspected or confirmed by a representative of Laura Ashley as defective. If you need to amend or cancel your Upholstery or Furniture order you may only do so up to 48 hours after you have placed your order by contacting us on 0871 983 5999. After 48 hours, we reserve the right to charge you any costs we incur in relation to your cancelled order. This shall not exceed 25% ff of the value of the Products cancelled.
Furniture and Upholstery cannot be returned direct to our stores, for further details please contact Customer Services on 0871 983 5999.
Furniture and Self AssemblyFurniture and Self assembly items purchased exclusively via ‘Distance Communication’ may be returned by informing us within 7 Days commencing from the day after receipt of the Products that you wish to return them.
If item/s have been despatched or delivered it must be kept in perfect condition, be collected by our nominated carrier and will be subject to a non-refundable collection fee of £50 per single item collected and £75 for more than one item collected at the same time.
For hygiene reasons, Matresses cannot be returned once opened unless confirmed by a represenative of Laura Ashley as defective.
Take-Home and Self Assembly Products must be returned unused and in their original packaging and cannot be returned once assembled or part assembled.
Defective Products
If you believe any of our Products be of an unsatisfactory quality please immediately contact customer Services on 0871 983 5999 and treat your Product with the utmost care. For Furniture and Upholstery products we reserve the right to inspect and remedy any issues highlighted where appropriate on site. Nothing menionted in these terms and conditions affects your statutory rights.
Please note that items cannot be returned directly to stores and are only accepted by post. When we receive the products by post, please ensure you package and label them correctly so that they are not lost or damaged in transit. Products will remain your responsibility until we receive them.
7. Delivery
Delivery Services
For details please see delivery services.
Essential Checks Before Ordering
It is your responsibility to ensure that the Upholstery and Furniture Products you have ordered will fit into the room for which they are intended, that they will fit through all access points to the room, and that there is sufficient access for our delivery lorry to reach the delivery address, as fees for redelivery and cancellation may apply.
Essential Checks on Delivery
An adult must be available at the address to carefully check the unwrapped product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services. For Self-Assembly Products, you are only required to sign for the packaged goods received.
Delivery Charges and Carriers
We only delivery to the following UK territories: Mainland UK, Northern Ireland, Off-shore UK Islands and Channel Islands (Please Note: Furniture, Upholstery, Beds and Mattresses are only delivered to Mainland UK, Northern Ireland and the Isle of Wight).
The delivery charges set out below apply to Mainland UK only: If you order products for delivery we can only deliver to Mainland UK address. If you require delivery outside Mainland UK please contact Customer Services for further details. Please note that all callers from outside the Mainland UK should dial +44 1686 620 399 for Customer Services.
Standard Parcel Delivery for Standard Home Furnishings, Take Home Furniture and Made-to-Measure- There is a minimum standard delivery charge of 4.50 on orders for delivery to addresses within UK territories.
- Next day delivery is available by Mail Order from £9 if ordered before 1pm, Monday to Thursday.
- Take Home Products may also be available for collection in selected stores (subject to availability).
- Standard Home Furnishings, Take-home, Made-to-Measure will be delivered separately.
Standard Home Delivery for Furniture, Upholstery, Beds and mattresses
Deliveries requiring special arrangements can sometimes be made but will be at an additional cost to you. Please be sure that Furniture and Upholstery Products you have ordered will fit into the room intended, via all required access routes and that our large delivery lorry can safely reach the delivery address, as fees for redelivery and cancellation will apply.
When you order, we will give you an approximate week that our carrier will contact you to arrange delivery. Depending on the Products ordered, the item with the longest time to completion will determine your estimage delivery week. Please note that we will charge you a non-refundable storage fee of £100 per full week in the following circumstances:-
- Where delivery bookings have not been made: 3 weeks after the original due date of the furniture or first booking attempt by Customer Services (whichever is the later); or
- Where delivery bookings have been made: if you are unavailable to take delivery of your furniture order after agreeing delivery dates with Customer Services re-delivery charges may also apply.
Delivery Times
Delivery of Furniture and Upholstery – Essential Information
8. Risk & Property
We carry the risk of loss or damage to the Products until you receive them. The Products will pass to you when you have received them and have paid us in full. Until payment has been made in full we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and be at our risk from the time at which we receive them.
9. Upholstery Guarantee
The frame construction and springs of all our Upholstery (excluding ex-display and seconds Upholstery) are guaranteed for normal domestic use for 5 years, provided that the care instructions have been followed. For further information regarding this guarantee or if you wish to obtain a copy of the guarantee please contact Customer Services.
10. Product use
All our products are designed to meet domestic use. If you intend to use our Products for commercial purposes, please contact our Customer Services on 0871 983 5999 as some Products require different specifications.
11. Carpet
Carpet quotations include underlay and fittings charges. To ensure a high quality service, installation of carpets by one of our professional fitters is a requirement of purchase.
A £25 measuring fee is payable at the time a measurement is requested. This fee is refundable when you place an order for a carpet, and is deducted from the order total.
12. Made-to-Measure
When ordering Made-to-Measure products we rely on the accuracy of your measurements. We will not be liable for any inaccurate measurements provided by you. All fabrics are subject to availability.
13. Product Descriptions, Colours and Unique Features
Every effort is made to ensure that the Products we supply correspond as closely as possible to the samples shown in our shops or displayed in our catalogues and on this Website but they might not be exactly the same.
No responsibility can be accepted for these slight variations, which all add to the unique features of our Products including but not limited to the following:
- 13.1 On fabric the shade will inevitably vary slightly from one printing batch to another.
- 13.2 Fabric patterns are not matched unless expressly stated otherwise. There is a 3% allowance on alignment.
- 13.3 On certain leather finishes there may be shade variations, and the small blemishes found in the leather are a unique characteristic of a natural material and not a defect or weakness. Scratches and marks may occur through everyday use, and seat covers will mould to body shapes which is a feature of natural leathers.
- 13.4 Many of our Furniture Products are individually hand finished and therefore there may be some slight differences between batches.
- 13.5 Some of our Products are hand finished to look distressed. Distressing will vary from Product to Product and is a unique design feature and not a defect.
- 13.6 All measurements are approximate, please allow +/- 2cm variance on sizes stated.
- 13.7 At times it may be necessary to make changes to the internal specifications of our products and we reserve the right to make such changes.
- 13.8 Some larger Self-Assembly pieces will require two people to assemble.
Every reasonable effort on this website is made to ensure the accuracy of colour reproduction, colour may vary in accordance with the settings of your monitor, software, or printer.
14. Anti Fur Policy
Laura Ashley feel very strongly about the use of real fur in fashion, and believe that the breeding of animals for their fur cannot be justified. We therefore prefer to use imitation fur only. Our leather and sheepskin fashion products use skins which are a bi-product of the food industry only.
15. Prices and Charges
All prices are in Pounds Sterling inclusive of VAT at the current rates but excluding delivery charges.
All reasonable care is taken to ensure that the prices shown are correct at the time of publication including VAT. If an error has been made, we or you may cancel the order in relation to some or all of the Goods as indicated under "Cancellation".
It may be necessary to raise our prices in certain circumstances, e.g. if component costs increase or currency conversions change materially.
Laura Ashley will use all reasonable care to ensure that all product information, promotions and pricing including VAT displayed on this website are correct and up to date at the time an order is placed online. It may be necessary to raise our prices in certain circumstances, e.g., if component costs increase or currency conversions change materially or an incorrect price may be displayed on the website due to inter alia administrative or computer errors. Therefore, the price for Products you order will be the price confirmed to you soon after you place your order. In the event that the actual price of the product is higher or lower than the price indicated on the website at the time your order is placed, for whatever reason, Laura Ashley retains the discretion to contact you as soon as possible to inform you of this error and you may then elect to cancel your order or continue with the order at the correct price informed to you. If we are unable to contact you within seven (7) days from the date you place your order under these circumstances, we will deem the order as cancelled. In the event of a cancellation, you will be entitled to a full refund for your order only. This is in addition to the terms and conditions under the Cancellation policy
All prices shown on the website are in pounds sterling inclusive of VAT. Prices exclude delivery charges and any other charges where appropriate. Please refer to the Delivery section for full terms and conditions on delivery charges.
Where items are indicated as "Web Only Price" the price of the item is exclusive to purchases on-line and not available at the same price in store.
16. Payment Methods
You may pay using your Laura Ashley Account Card, or by Visa, MasterCard, Switch and American Express.
You confirm that the credit, debit or store card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
All card payments are processed for you by our credit card acquirers for a 1.5% fee included in the cost of your purchase. The balance is paid to Laura Ashley Limited. The total amount you pay is the same regardless of the payment method.
Account Cards Privilege Point vouchers cannot be redeemed online.
Fidelity Cards Fidelity cards cannot be redeemed online.
17. Website Content
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was uploaded onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. Please note that in the event that an error is identified non-acceptance of an order by us may occur, subject to your statutory rights.
18. Linked Sites
Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding any external link should be directed to its website administrator or web master.
19. Amendments to these Terms & Conditions
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest terms and conditions.
20. Intellectual Property
You recognise and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this Website is the owned by Laura Ashley or our licensors and shall remain at all times vested in us or our licensors as expressly authorized by us or our licensors.
21. Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
22. Disclaimer
The Website and its contents are provided "as is" and without representation, term, condition or warranty of any kind either express or implied (and whether implied by law, custom or otherwise) in respect of the Website and/or its contents we disclaim all representations, terms, conditions and warranties including but not limited to, as to satisfactory quality, merchantability, fitness for purpose, title and non-infringement of intellectual property rights to the fullest extent permissible under applicable law we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. In addition, we exclude any representation or warranty that the information and/or facilities accessible via this Website are accurate, complete or current, or that the Website will be free of defects including, but not limited to viruses or other harmful elements. The user of the Website assumes all costs and risks arising as a result of its use of the Website. We will use reasonable endeavours to verify the accuracy of any information on the Website but we make no representation or warranty of any kind express or implied in relation to its accuracy regarding the contents or availability of the Website or that it will be free from errors or that the errors will be corrected, or that the Website or the server are free from viruses or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability whatsoever for any loss or damage from action taken in reliance on material or information contained on the Website.
22. Liability and Warranties
Nothing in the terms and conditions in any way limits our liability for death or personal injury caused by our negligence or by fraud.
We shall not be liable for any economic losses (including without limitation loss of profits, revenue, business, contracts, management time, data or anticipated savings) nor for any loss of goodwill or reputation nor for any indirect loss whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation) or otherwise even if advised of the probability of such damage or where it was foreseeable. Except in the event of death or personal injury, in no event shall our liability under these terms and conditions exceed the amount paid or payable by you for the Products or Goods. This does not affect your statutory rights as a consumer, nor does it affect your rights of cancellation.
We shall take all reasonable precautions to keep the details of your order and payment secure, except where we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
23. Data Protection and Privacy
In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit, and our records of your visits to the Site, will be used to monitor and improve our service to you, and for marketing purposes. We may send you, brochures, leaflets and catalogues displaying our products and services, and may telephone you in order to tell you of promotional offers, to discuss account details or for market research.
We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.
If you wish to update or delete your personal information, or if you prefer that we do not email you to tell you of promotional offers. Please contact Customer Services.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept Cookies you will be unable to use this Website. Click here for more information on selecting or deselecting 'Cookies'.
Please check back frequently to see any updates or changes to our privacy policy.
24.Risk and Title
No order is binding on you or Laura Ashley until we have accepted it. All title and ownership to the ordered Goods will pass to you from the moment they are dispatched by us to the postal service, or to our carriers, or on payment in full by you of the price of the Goods and any delivery charge (if applicable); and risk will pass on delivery.
25. Entire Agreement
You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these terms and conditions and you agree that you shall have no remedy in respect of any representation.
26. Severance
If any provision contained in these terms and conditions is considered by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not effect the other terms and conditions which shall remain in full force and effect.
27. Assignment
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party without our written consent. We reserve the right to transfer, assign, novate or subcontract any of our rights or obligations under these terms and conditions or any related contract to any third party.
28. Waiver
A failure by us to exercise or enforce any right conferred upon us by these terms and conditions shall not be deemed to be a waiver of such right or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.
29. Dealing as a Business
These terms and conditions only apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions stated on our trade application forms. Please contact Customer Services for further details.
30. Governing Law
The terms and conditions shall in all respects be governed by the laws of England and all disputes will be subject to the exclusive jurisdiction of the English courts.
31. Gift Cards
1. Gift card is not a cheque guarantee, credit or charge card. 2. Validly activated cards are redeemable in full or part payment for merchandise in Laura Ashley stores in the UK (ROI if purchased in ROI). 3. Gift card may not be exchanged for cash or other vouchers, or be used to settle a Laura Ashley Account card. 4. The minimum amount required to activate or top-up this card is £1 (ROI € 1). The Maximum card limit at a given time is £250. However if you wish to load a maximum of up to £1000 please contact Corporate Gift Card team on 0871 200 1597. 5. No change will be given but the balance may be applied to future purchase. 6. In the event of 18 months of consecutive non-use, the card will expire and any balance remaining will be deducted. (“Use’ for the purpose of this term includes a balance enquiry). 7. Laura Ashley cannot be held liable for cards, once activated, which are subsequently lost, stolen or damaged. 8. Laura Ashley reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so (e.g To change the scope of the Gift Card service, notify of the services withdrawal or in the event of circumstances beyond it’s control). Any such change and action to be taken as a result will be notified to customers in advances in all stores.
PLEASE PROTECT THE GIFT CARD AND TREAT IT AS CASH. IT CANNOT BE REPLACED IF LOST, DAMAGED OR STOLEN.
LAURA ASHLEY IS NOT RESPONSIBLE FOR ANY UNAUTHORISED USE OF A GIFT CARD
32. Promotions
Up to 30%ff furniture (cabinet, upholstery and mirrors) Cannot be used with any other offer or discount. Discount does not apply to ex-display and clearance furniture and delivery charges. The delivery charge is free on all furniture orders worth £1000 and over after discount.
20% Fashion:
Offer applies on full price items only. While stocks last. Cannot be used with any other offer or discount. Discount does not apply to delivery charges.
20%ff selected home furnishings:
Available on selected items only. Whilst stocks last. Subject to availability.
