Standard Home Furnishings
- Once products have been assigned or dispatched, you may return them within 28 days of receipt of delivery.
- Orders cannot be cancelled once products have been assigned however they may be returned following receipt as detailed above.
Made to Measure, Upholstery and Furniture
- If you need to amend or cancel your Made to Measure, Furniture or Upholstery order, you may only do so up to 48 hours after you have placed the order. Please contact Customer Services on 03332 008 009. (Please note that calls may be monitored or recorded. Calls are charged at national landline rate. Please check your phone service provider for details).
- After 48 hours, we reserve the right to charge you for any costs, which we are likely to incur due to the amendment or cancellation of your order.
This charge shall not exceed 25% of the value of the products cancelled or amended.
- Furniture and Non Made to Order Upholstery can be cancelled or returned up to 7 days after receipt if ordered exclusively via distance communication.
If you need any more help please contact our customer service team by clicking here