We deliver Fashion and selected Home Accessories to Belgium, France, Germany, Luxembourg, the Netherlands, Austria, Italy & Switzerland via our international Website www.lauraashley.com.
|Country ||Delivery Charge ||Delivery Time* |
|Belgium ||10.00 ||7 10 days |
|France ||10.00 ||7 10 days |
|Germany ||10.00 ||7 10 days |
|Luxembourg ||10.00 ||7 10 days |
|The Netherlands ||10.00 ||7 10 days |
|Austria ||£10.00 ||7 10 days |
|Italy ||£10.00 ||7 10 days |
|Switzerland ||£10.00 ||7 10 days |
We deliver Made to measure Curtains and Blinds to Belgium, France, Germany, Luxembourg, the Netherlands, Austria, Italy & Switzerland.
|Country ||Delivery Charge ||Delivery Time* ||Express Delivery** |
|Belgium ||10.00 ||4 - 6 weeks ||2 weeks |
|France ||10.00 ||4 - 6 weeks ||2 weeks |
|Germany ||10.00 ||4 - 6 weeks ||2 weeks |
|Luxembourg ||10.00 ||4 - 6 weeks ||2 weeks |
|The Netherlands ||10.00 ||4 - 6 weeks ||2 weeks |
|Austria ||£10.00 ||4 - 6 weeks ||2 weeks |
|Italy ||£10.00 ||4 - 6 weeks ||2 weeks |
|Switzerland ||£10.00 ||4 - 6 weeks ||2 weeks |
We deliver our made to order Furniture & large mirrors to Belgium, France, Germany, Luxembourg & the Netherlands.
|Country ||Delivery Charge ||Delivery Time* |
|Belgium ||150.00 ||8 - 10 weeks |
|France ||150.00 ||8 - 10 weeks |
|Germany ||150.00 ||8 - 10 weeks |
|Luxembourg ||150.00 ||8 - 10 weeks |
|The Netherlands ||150.00 ||8 - 10 weeks |
*Unless otherwise stated. It may occur that events outside our reasonable control may delay or prevent us from processing your order, manufacturing the products or delivering the products within the stated time. We will contact you as soon as reasonably possible to advise you of any such occurrence.
**Express Delivery is available for selected Made to measure Curtains and Blinds only.
Will the recipient have to pay duty on my order?
All Products are sold on Delivery Duty unpaid basis. Recipients outside the EU may have to pay import duty or a formal customs entry fee prior to or on delivery and additional taxes, fees or levies may apply according to local legislation. Please check these details before placing any orders for deliveries outside the EU.
Will a signature be required as acknowledgement of receipt of an order by international delivery?
All international deliveries will have to be signed for and acknowledged on receipt. If no one is available to accept receipt, a card will be left at the delivery address explaining where the item is located and what steps will have to be taken in order for the item to be collected. Deliveries are attempted twice then held for up to 7 days. If the parcel(s) have not been collected in this time then they will be returned to Laura Ashley and your order cancelled. You will not be credited the postage charge on failed deliveries.
What happens if I enter an incorrect or incomplete delivery address?
We are unable to check and verify any delivery addresses entered into our system. We rely on the accuracy of the information provided to us and as such, please enter the full intended delivery address at all times. We are not liable for any delays to and/or failed deliveries as a result of any incorrect and/or incomplete delivery address entered.
What happens if my order gets lost in the post?
If you think that your order may be lost in the post, please contact us immediately.
How do I contact Laura Ashley if I live outside the UK?
You can contact us via our Contact Us page. Please note that email conversations can be conducted in English & in French.
Are there multilingual versions of the website?
www.lauraashley.com is currently available to view in English and French languages. If you are placing an order to be delivered to Belgium, France or Luxembourg you are able to view the website in either French or English. All other countries are currently available to view in English.
What currency may I use when making an online purchase?
www.lauraashley.com is an International website. We accept Pounds Sterling (£) for orders delivered within the UK, to Austria, Italy and Switzerland. We accept Euros () on orders delivered to Belgium, France, Germany, Luxembourg & the Netherlands. If you are paying with an international credit or bank payment card, you may be subject to an additional administration/handling fee and/or any other charges that may apply by the Credit Card Company or bank who will also determine the currency conversion rate applicable at the time of the transaction. We are currently unable to provide any guidance on currency conversion and card charges that may apply.
Can my order be cancelled?
If you need to cancel or amend your made to measure order, you may only do so up to 48 hours after you have placed your order by contacting customer services. After 48hours, we reserve the right to charge you for costs incurred as a result of your amended or cancelled order. The charge shall not exceed 25% of the value of the products amended or cancelled.