Delivery

Delivery

Standard Home Furnishings Delivery

Please see our Terms & Conditions for full delivery advice and information

  • Standard Home Furnishings and Made to Measure products can be delivered to Mainland UK, Northern Ireland, and the Isle of Wight (excludes offshore UK Islands, Channel Islands, and the Isle of Man, see the Store Locator) as well as internationally to France, Austria, Germany, Italy and Switzerland.
  • The charge for UK delivery is £4.50. Standard delivery charges to Austria , Italy and Switzerland is £10. Standard delivery to France and Germany is €10.
  • We aim to deliver your order within 7 - 10 working days of accepting your order however delivery times cannot be guaranteed.
  • We will send you an email once your order has been dispatched from the warehouse, containing details on how to track your order online.
  • Products on large orders may be despatched separately.

UK Next Day Fashion Delivery

  • If you order by 1.30pm, Monday to Thursday, you will receive your goods the next day.
  • Any orders placed on a Bank Holiday will be delivered 2 working days later.
  • We do not deliver on a Bank Holiday.
  • The cost of Next Day Fashion Delivery is £7.00
  • Next Day Fashion Delivery is not available to the following postcodes:
    BT, HS1-9, IM, IV21-56, KA27-28, KW11-17, PA20-78, PH30-50, TR21-25, ZE 1-3
  • Future Free Delivery promotions or delivery voucher codes will not include Next Day Delivery and will only be applied to Standard Delivery.
  • Next Day Delivery is currently only available on Fashion products. If you are ordering both Fashion and Home Furnishings you will not be given the option to select Next Day Delivery.
  • Next Day Fashion Delivery is available to mainland UK residents only, this excludes Northern Ireland and the Isle of Wight.

Made to Measure Delivery

Please see our Terms & Conditions for full delivery advice and information.

  • Made to Measure products can be delivered to Mainland UK, and Northern Ireland and Isle of Wight, (excludes offshore UK Islands, Channel Islands, and the Isle of Man, see the Store Locator) as well as internationally to France, Austria, Germany, Italy and Switzerland.
  • The charge for UK delivery is £4.50. Standard delivery charges to Austria , Italy and Switzerland is £10. Standard delivery to France and Germany is €10..
  • Deliveries are made by UK Couriers within 2 weeks for our Express Made to Measure service or 4-6 weeks for our regular Made to Measure service, unless otherwise stated. Please note, time scales for international orders may vary.
  • Depending on the products ordered, the product with the longest time to completion may determine your estimated delivery week.
  • Multiple types of products may be despatched separately.
  • If at any time you need to change your delivery address, please contact our Customer Services.

Made to Order Delivery

Please see our Terms & Conditions for full delivery advice and information

  • It is the customer's responsibility to ensure that the Upholstery and Furniture products will fit into the home and that there is sufficient access for our delivery lorry to reach the delivery address.
  • On delivery of such items, an adult must be in attendance to check and sign for the products delivered. Any defects must be reported to Customer Services immediately and certainly within 3 days. We will not accept liability for visible damage not reported within 3 days of delivery.
  • Free Delivery on orders over £1000 applies to UK customers only. Standard Home Furnishing products and Made to Measure items do not contribute to the minimum value for free delivery.
  • Delivery charges will apply to orders under the value of £1000 (after any discount has been applied). A £25 charge is applicable to all Made to Order orders under £1000 for UK customers. A €150 charge is applicable to all deliveries to Germany. A €150 charge is applicable to all deliveries to France. Additional charges may apply if there are difficulties with access to the property.

How long is delivery likely to take?

  • On ordering Upholstery or Furniture products an estimated week for delivery is provided. This date is an estimate only. Our carriers will contact you to confirm an exact date for the arrival of the products near this time.
  • We shall not be liable for delays and/or failures in delivery if we cannot gain access to the property.
  • Additional charges may apply for the storage of the products if the customer delays delivery, for more than three weeks after the estimated date for arrival.
  • Delivery dates and weeks are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. If you have not received your order within the above time-scale please leave 7 days before contacting our customer service team to investigate the non-arrival.
  • 10 Day Express Sofas For products marked as 10 day Express, please be aware this refers to 10 working days.

Do you deliver to my area?

  • Laura Ashley only delivers Made to Order products to the following UK territories: Mainland UK, Northern Ireland and the Isle of Wight.
  • Channel Islands & Isle of Man: We do not deliver into the Channel Islands or Isle or Man as these territories are Franchised. Please see our international store locator

Risk of Damage in Transit and Property

  • We carry the risk of loss or damage to the Products until you receive them.
  • The Products belong to you when you have received them and have paid us in full.
  • Until payment has been made in full we may ask you to return the Products to us at any time.
  • If you return the Products to us for any reason, they will become our property and be at our risk from the time we receive them.

Measuring

Your furniture will be delivered by PHL (Premier Home Logistics) or a nominated carrier. Our delivery drivers will survey delivery access and take all possible precautions to ensure damage free delivery. Furniture will be put in place, unwrapped and the packaging taken away (excludes self assembly items). We are unable to remove old furniture. Charges will apply for redelivery caused by cancellation so please fully consider the information in this section.

Are there any access problems?

Please tell us at point of order if your home, or room is difficult to access. This will affect how we deliver your furniture and may involve an additional charge.

Have you ordered a large piece? Marked in Catalogue as

Certain pieces are marked as LARGE in our Catalogue.

Please take extra care to ensure they will fit into your home on delivery.

Please be at home at the scheduled delivery time.

We will send an SMS text at least 24 hours prior to the selected delivery date to confirm a 3 hour time window for delivery. To help in planning, we will also call en route prior to delivery.

If you are not at home when the delivery arrives it is likely to be taken away to avoid delay to other customers. Charges will apply for redelivery caused by cancellation. A charge of £60 will be made for re-delivery or collection see full terms and conditions for more information.

You will be asked to check and sign for your furniture.

Your furniture will be unwrapped on delivery. You will be asked to check the furniture and sign a Proof of Delivery document. This document confirms that you have received your order in satisfactory condition, that you have been given a copy of the Furniture Care and Information Guide and that there has been no damage to your property. Goods cannot be left unchecked. Any issues must be reported to Customer Services immediately.

An adult must be present.

An adult must be present to accept delivery. Only an adult can sign the Proof of Delivery document.

Furniture Legs

Furniture legs and castors can cause marking to floor coverings (particularly wooden/laminate floors) –if this concerns you please take steps to minimise such damage by using felt pads or castor cups.

For Measuring Up and Charges please read on, for our full delivery terms and conditions please click here. Please read before proceeding with your order.

Measuring up for Delivery

When buying large items of furniture, it is vital to make sure it will fit through the property access and into the intended space in your room. Make sure there is enough height, width and diagonal depth to accommodate your furniture’s entry and that there’s plenty of room to manoeuvre around corners and through doors.

Steps to ensure a problem free delivery

Before ordering, please check carefully that the upholstery, bed and cabinet products you have ordered will fit into the intended space in your home. It is extremely important that customers advise us of any potential delivery difficulties or obstacles. Charges will apply for redelivery caused by failed delivery or cancellation.

Step 1 – Check the furniture can access to the room.

Diagram

Cabinet Furniture

For cabinet furniture, check that the width of the door A is wider than the depth or width of the furniture. Then check that the height of the furniture is less than either the door height B or the entry into the room C.

For larger pieces of cabinet furniture e.g. wardrobes, tall cabinets and sideboards you will need to check there is enough space to turn the furniture. The width of the corridor D or staircase entry or exit turn E must be at least 100cm wide.

Upholstered Furniture

For upholstered furniture the width of the door must be wider than the arm height. The average arm height of our upholstered furniture is 66cm but some are as high as 79cm. If the width of any door the furniture has to pass through is less than 70cm then choose a furniture design with a lower arm height. The width of sofas must be less than the door height B or the entry into the room C.

For larger sofas you will also need to check there is enough space to turn the furniture. The width of the corridor D or staircase entry E must be at least smallest measurement (either Width or Depth) of the sofa plus 10cm.

Please note: This is only a guide and does not guarantee your furniture purchase will fit. Also our delivery drivers are not able to remove doors and windows to effect access. If doors, windows or stair banisters need to be removed in order for the furniture to fit, you will need to arrange this before the day of delivery.

Step 2-Measure the space where the furniture will sit.

  • Check that the furniture will fit the space in the room where it will sit. The dimensions of each piece of furniture can be found on this website or in our Home Catalogue.
  • Furniture can appear smaller in the store than it actually is. The furniture will appear a lot bigger in your room. The easiest way to check the amount of floor space a piece of furniture will take up is by marking the area out on the floor where the furniture will sit. This can be done by either using masking tape or a newspaper template.
  • If the piece of furniture is going to be placed in an alcove make sure when measuring that you allow for the skirting boards. For tall pieces of cabinet furniture e.g. wardrobes and dressers, check that the height of the cabinet is not too tall for the room. Check that you have enough space to walk around the furniture and for the doors and drawers of cabinet furniture to open.
  • When ordering a recliner armchair or sofa bed check there is enough space in the room for the chair or bed when fully extended.

Step 3- Check our large delivery lorry can reach the delivery address

  • Our delivery vehicles are large. Please check that they can gain safe and ample access to or immediately adjacent to the delivery address.
  • Are there any access problems? Please tell us at point of order if your home or room is difficult to access. This will affect how we deliver your furniture and may involve an additional charge. Please consider:
  • Can a delivery lorry park immediately outside your home?
  • Is your home easy to find or are extra directions needed?
  • Are there steps up to your front door or other obstacles such as narrow gateways or railings?
  • Have you checked that your furniture will fit through your doors? Our delivery drivers are not able to remove doors and windows to effect access.
  • Are there narrow corridors or internal steps to negotiate? If there are turns to be made is there sufficient space to turn the piece of furniture?
  • Are there any internal obstacles –wall lights, low hanging lights, framed prints on wall, low ceilings, beams?

Delivery Charges and Timeframes

  • Mirrors marked  , Furniture and Upholstery Orders of £1000 and over after discount, FREE DELIVERY.
  • A delivery charge of £25 applies to Mirrors marked  , Furniture and Upholstery Orders under £1000 after discount.
  • Made-to-Measure, Standard Home Furnishings and Furniture marked do not contribute towards the qualifying value for FREE Standard Home Delivery.
  • Additional charges may apply in certain circumstances. Please see our terms and conditions for more details.
  • When you order, we will give you an approximate week that our carrier will contact you to arrange delivery. Depending on the Products ordered, the Products with the longest time to completion may determine your estimated delivery week.
  • Please provide a mobile number where ever possible upon order placement.
  •  indicates mirrors delivered by Standard Home Delivery.
  • indicates furniture delivered by Standard Parcel Delivery at a minimum delivery charge of £4.50. Where applicable this is marked in all Laura Ashley mailers and publications.

Arranging and Completing Delivery

  • We have our own fleet of delivery vehicles. In some areas we use other carefully selected carriers.
  • Once your order is ready, we will offer you the first available delivery date. In some areas dates are limited to one day a week due to carrier availability. We are unable to agree specific delivery times and dates requested.
  • If we are unable to contact you we will leave a message with a selected available date for you, please contact us immediately should this be unsuitable.
  • At least 48 hrs prior to the selected delivery date you will receive a phone call or SMS text message to confirm a morning or afternoon delivery. To help in planning, we will call en route prior to delivery.
  • A two-person delivery crew will deliver to your room of choice, provided there is ample and safe access.
  • Please assist us by clearing pathways and removing fragile items in advance of delivery.
  • Your furniture excluding self assembly will be unpacked, set in position, and assembled with the packaging removed and taken away.
  • If requested we can leave packaging after Products have been checked.
  • Products must be carefully checked at time of delivery and signed for by an adult.
  • Any defect or damage must be reported to Customer Services immediately after delivery.
  • Self assembly Products and Furniture marked will not be unpacked on delivery. A signature to acknowledge the delivery has been carried out successfully is all that is required.
  • We will provide a comprehensive Information and Care Guide on delivery to help you maintain the quality of your product. Please take time to read and follow this Guide carefully.

For full delivery terms and conditions, please click here

International Delivery Information

Online

We deliver Fashion and selected Home Accessories to France, Austria, Germany, Italy and Switzerland via our UK Website www.lauraashley.com.

Country Delivery Charge Delivery Time*
France €10.00 7 – 10 days
Austria £10.00 7 – 10 days
Germany €10.00 7 – 10 days
Italy £10.00 7 – 10 days
Switzerland £10.00 7 – 10 days

We delivery Made to measure Curtains and Blinds to France and Germany.

Country Delivery Charge Delivery Time* Express Delivery**
France €10.00 4 - 6 weeks 2 weeks
Germany €10.00 4 - 6 weeks 2 weeks

We now delivery Made to Order Furniture and Upholstery to Germany and France.

Country Delivery Charge Delivery Time*
France €150.00 8 - 10 weeks
Germany €150.00 8 - 10 weeks

*Unless otherwise stated. It may occur that events outside our reasonable control may delay or prevent us from processing your order, manufacturing the products or delivering the products within the stated time. We will contact you as soon as reasonably possible to advise you of any such occurrence.

**Express Delivery is available for selected Made to measure Curtains and Blinds only.

Will the recipient have to pay duty on my order?

All Products are sold on Delivery Duty unpaid basis. Recipients outside the EU may have to pay import duty or a formal customs entry fee prior to or on delivery and additional taxes, fees or levies may apply according to local legislation. Please check these details before placing any orders for deliveries outside the EU.

Which products qualify for international delivery?

Products on this site which qualify for international delivery are: Fashion, selected Home Accessories, and Made to Measure Curtains & Blinds.

Will a signature be required as acknowledgement of receipt of an order by international delivery?

All international deliveries will have to be signed for and acknowledged on receipt. If no one is available to accept receipt, a card will be left at the delivery address explaining where the item is located and what steps will have to be taken in order for the item to be collected. Deliveries are attempted twice then held for up to 7 days. If the parcel(s) have not been collected in this time then they will be returned to Laura Ashley and your order cancelled. You will not be credited the postage charge on failed deliveries.

What happens if I enter an incorrect or incomplete delivery address?

We are unable to check and verify any delivery addresses entered into our system. We rely on the accuracy of the information provided to us and as such, please enter the full intended delivery address at all times. We are not liable for any delays to and/or failed deliveries as a result of any incorrect and/or incomplete delivery address entered.

What happens if my order gets lost in the post?

If you think that your order may be lost in the post, please contact us immediately.

How do I contact Laura Ashley if I live outside the UK?

You can contact us by email. Please note that all emails conversations will only be conducted in English.

Are the multilingual versions of the website?

www.lauraashley.com is currently available to view in English and French languages. If you are placing an order to be delivered to France, you are able to view the website in either French or English. All other countries are only available to view in English.

What currency may I use when making an online purchase?

www.lauraashley.com is an International website. We accept Pounds Sterling (£) for orders delivered within the UK, Austria, Italy and Switzerland. We accept Euros (€) on orders delivered to France and Germany. If you are paying with an international credit or bank payment card, you may be subject to an additional administration/handling fee and/or any other charges that may apply by the Credit Card Company or bank who will also determine the currency conversion rate applicable at the time of the transaction. We are currently unable to provide any guidance on currency conversion and card charges that may apply.

< h3>Can my order be cancelled?

If you need to cancel or amend your made to measure order, you may only do so up to 48 hours after you have placed your order by contacting customer services. After 48hours, we reserve the right to charge you for costs incurred as a result of your amended or cancelled order. The charge shall not exceed 25% of the value of the products amended or cancelled.

Franchise

  • If there is a Laura Ashley franchise store in your country, they would be more than happy to accept your order for Standard Home Furnishings and Made to Measure products. The address and telephone number of the store can be viewed on our website by clicking here. Please note we are unable to accept orders directly for customers who live in countries with franchise stores.
  • If there is not a Laura Ashley franchise store in your country, orders can be placed directly with us provided the order value is over £1000.
  • The charge of exporting the products will vary depending on the weight, destination and several other factors. Please contact us on +44 1686 620399 for further assistance in ordering.
  • Orders for Standard Home Furnishings and Made to Measure products can be delivered to BFPO address.
  • Orders for Made to Order Upholstery and Furniture cannot be delivered directly to the BFPO address and instead can only be delivered to a UK shipping company for the customer to arrange onwards transportation.
  • Need help? Contact our customer service team by clicking here

Click and Collect

What is Click & Collect?

Click & Collect lets you buy online and have your order delivered to a UK store of your choice for free. We will send you an email once your order has been dispatched from the warehouse, containing details on how to track your order online. Your order should take 5 - 7 working days to arrive in store. Please note you will not receive an email/telephone call to confirm arrival of your order in store.Confirmation of delivery can be obtained using the courier’s online tracking service.

Which stores can I collect from?

Most of our UK stores accept Click and Collect pick ups. It doesn’t have to be your local store. You will be asked to select your choice of store when you checkout.

Which products are eligible for Click & Collect?

Home Furnishing products, Fashion and Girlswear are eligible for Click & Collect. We cannot currently offer this service on Furniture, Made to Order upholstery or Made to Measure products.

How will the store know which order is mine?

Simply take your order confirmation with you to show a member of staff at your chosen store. If you can’t access a printer, you can show them your order confirmation on a mobile device. Please ensure you collect your order within 10 days of it being delivered to the store.

Is there anything else I need to know?

As a thank you for using this new service, we’ll give you a £5 voucher you can use in store on your next purchase of £25 or more! This isn’t redeemable against your Click & Collect order but can be used up to 4 weeks after you receive it at collection.

What should I do if I have any more questions?

Please feel free to call our helpful Customer Services team on 03332 008 009 (Calls are charged at national landline rate plus network charges. Please check your phone service provider for details.).



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